Webshop Delivery and Returns FAQs

How much will local delivery cost?
All orders will be subject to a delivery charge of SAR40

When will my item be dispatched?
We endeavour that orders placed before 4pm Sunday to Thursday (excluding public holidays) will be sent on a next business day service for items that are in stock.
Delivery is not available on public holidays.

Do I have to be there to sign for delivery?
Yes. All deliveries, other than delivery to store, require a signature to confirm your order is delivered and received correctly.

Can I change my delivery address after I placed an order?
Unfortunately, we're unable to change your delivery address to a different one after an order is placed.

Where is my order? My order hasn't arrived yet
You can track the status of your order via the link within your order confirmation email. Upon dispatch ARAMEX will also email you with details of an estimated delivery time and tracking information.
If the delivery time slot they offer is not suitable you can contact ARAMEX via the email to arrange an alternative slot. It is not possible however to redirect to a different address.
ARAMEX do everything they can to ensure the delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. They will let you know if they become aware of an unexpected delivery.

The delivery has arrived damaged, what should I do?
If the package has arrived damaged you should sign the receipt and say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.

An item is missing from the delivery
We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.

Exchange and Refund Policy
Unopened items can be exchange within 14days from date of purchase.

Product warranty
All Apple hardware products carry a two-year Limited Warranty  and all Accessories carry one-year warranty from the date of invoice. This warranty covers defects in materials and workmanship. You may review a copy of Limited Warranty on new products including its limitations and eclusions, before you purchase.