iSTYLE Lebanon SAL – Terms and Conditions
iSTYLE Lebanon SAL is a joint stock company duly existing and organized under the laws of Lebanon and duly registered at the Commercial Registry of Beirut under number /1008229/ and whose main office is located at Cornish Al Nahr - Holcom Building - 4th Floor - Beirut – Lebanon.
TERMS AND CONDITIONS OF USE
1. ACCESSING THE WEBSITE
1.1 We grant you limited access to the Website for the purpose of either setting your own account or purchasing products as a guest.
1.2 If you choose to set up your own account on the Website, you are required to provide information about yourself that are true, accurate, current and complete in all respects. You can always access your account profile and undertake any modification and/or addition to such information which should also be true, accurate, current and complete. Moreover, you should make sure that all the information related to that account, such as the username and the password, remain confidential.
1.3 We will do our utmost to ensure that our services will be uninterrupted and that the transmission will be error-free. However, due to the nature of the internet connection and the internet service, this cannot be guaranteed.
1.4 From time to time, we may suspend or partially or fully restrict the access to the Website for maintenance and updating purposes.
2. WEBSITE MISUSE
2.1 You must not use the Website in any way that causes or is likely to cause the Website or its access to be interrupted, damaged or impaired in any way.
2.2 You must not reproduce, duplicate, copy, sell, resell or exploit, for any commercial purpose without our express written consent, any portions of the Website.
You must not intentionally introduce viruses, Trojans, worms, logic bombs or other technologically harmful materials into the Website. Moreover, you shall not try to gain unauthorized access on the Website, the server or any computer the Website is linked to. Any of these actions are deemed to constitute
2.3 criminal offences which shall give us the right to take the necessary measures and waive the confidentiality as to your identity and information.
3. INTELLECTUAL PROPERTY RIGHTS
We are the owner of all intellectual property rights related to the Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.1 The materials displayed on the Website are provided without any guarantees, conditions or warranties as to their accuracy.
4.2 You shall not rely on any commentary or other material that could alter your judgement while you purchase Goods on the Website.
4.3 To the extent permitted by law, we hereby expressly exclude:
all conditions, warranties and other terms which might otherwise be implied by applicable law.
any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time;
whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
TERMS AND CONDITIONS OF SALE
1. DEFINITIONS AND INTERPRETATIONS
1.1 In these terms and conditions:
“we”, “us” and “our” are a reference to iStyle LLC
“you” and “yourself” are a reference to the person placing the order/the purchaser of the Goods from us.
“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms;
“Products” means all the products listed for sale on the Website;
“Goods” means the products chosen by you on the Website for purchase;
“Terms” means these terms and conditions;
1.2 These Terms are the only terms and conditions on which we enter into agreement for the sale of Goods and they form an integral part of the Contract. These Terms are indivisible and cannot be altered or modified at any time by yourself or upon your request.
2.1 The prices of the Products are as quoted on the Website except in cases of obvious error.
2.2 All published prices are subject to change at any time without prior notice. However, changes will not affect orders already placed and paid for.
2.3 The price of Goods quoted on the Website exclude VAT (Value Added Tax). VAT will be calculated at the checkout.
2.4 The cost of packaging and postage/carriage is shown separately and will be quoted by us and payable separately from the price of the Goods.
3. ORDERING GOODS ONLINE
3.1 You represent and warrant that you are legally capable of entering into binding agreements and that you are at least 18 years-old. Even if some Products can be used by children and youngsters who are less than 18 years-old, those Products may only be bought by adults. In the event you are less than 18 years-old, you shall be assisted during your purchases on the Website by your parent or guardian who shall read the present Terms and Conditions. However, we reserve the right to only accept orders from those over 18.
3.2 You represent and warrant that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that such information relate to you and not to any third party.
3.3 When an order is made online, you will first receive an automatic Order Confirmation which does not constitute a final acceptance of your order by us. Your order constitutes an offer made to us to buy the Goods. All orders are subject to acceptance which will be communicated by an e-mail addressed to you containing a final confirmation. The contract between us (“Contract”) will only be formed when we send you the second confirmation email.
3.4 In case of any discrepancy in the availability of the Product ordered, a “Failure to Comply e-mail” will be sent instead of the Confirmation e-mail within 48 hours after the order is made. The amount debited will then be paid back to you as soon as possible.
3.5 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
If you place an order, you will have to provide personal information to us.
We will not disclose or sell your identifiable information to any third party without your consent, except for the purpose of processing the order and arranging delivery. In that case, we will share with you the name and details of such third parties.
5.1 All payment for Goods and for the cost of packaging and delivery must be made instantly when purchasing the Goods on the Website.
5.2 Payment online will be made by Visa, MasterCard credit or debit card. At our discretion, we may accept payment by other means on some products displayed on the Website and for a particular duration of time as we deem it necessary. In all cases, delivery will not occur until we are satisfied that the payment has been made.
6.1 We will give you an estimated delivery date for the Goods which varies between 3 and 5 working days as of the date of processing of the order. Pleas note that delivery process shall be fulfilled by a courier company “Aramex” or equivalent and therefore any delay regarding the delivery of the Goods from the point the order is with the courier company, becomes the latter responsibility.
6.2 You must notify us promptly and in any event within 48 hours of the receipt of any Goods should they appear to be damaged in transit. In those circumstances, you must also keep all packaging, as this may be required when making a claim.
6.3 You may also opt for the Pickup In-Store option. Should you choose this option, you may pick up your order in one of ISTYLE stores in Lebanon upon receipt of the email notifying you that your order is ready for pickup. This service is free of charge.
7. EXCHANGE AND CANCELLATION
7.1 You will have a right to exchange an item purchased on the Website within 14 calendar days from the date of receipt of the Goods. Exchange must occur in person at one of ISTYLE stores in Lebanon and box containing the Goods should be unopened.
You will have as well, a right to cancel an order within 14 calendar days from the date of receipt of the Goods. Cancellation must be confirmed to us by notice in writing.
7.2 Details on how to exchange an item or cancel a Contract and return the Goods are provided by our sales team at the store only.
7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 14 calendar days from the date of receipt of the Goods.
7.4 We will refund the purchase price to you within 30 calendar days from the return date of the credit note.
7.5 In case, you receive a defective product, you shall return it to us no later than 24 hours from the date of receipt at any iStyle store located in Lebanon where it shall be subject to technical inspection. Upon satisfactory completion of the technical inspection, we will then provide you with the non-defective same product. In case, such product is not available we will then propose you a list of similar products and in case none of the items provided in the list fits you, we will then refund you the entire purchase price including the charges and delivery expenses.
7.6 In the case Goods are made and supplied as per your specifications or have been personalised for you, you will not have the right to exchange them or to cancel the Contract.
8. RISK AND OWNERSHIP
8.1 The risk of loss or damage of the Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 3 days after the agreed collection date if you have not collected the Goods by then).
8.2 Ownership of all the Goods remains ours until full payment of all the amounts due to us, including delivery charges.
8.3 You will be responsible for the safe custody and insurance of all the Goods in your possession.
9. WARRANTIES AND LIABILITY
9.1 We warrant to you that the Goods purchased on the Website will meet the description as shown on the Website. However, we do not warrant that Goods related to clothing will fit you.
9.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
9.3 If any defect in any Goods appears within one month of delivery, you must notify us as soon as you become aware of the defect, giving us full details of the defect. We will then decide, in consultation with you, whether or not the defect is our responsibility. Should we conclude that it is our responsibility, we may arrange either to repair the Goods or to replace them with similar ones. Any defective Goods to be returned to us shall be returned at our sole expense.
9.4 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
9.5 Liability towards you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods.
If you wish to give us any notice relating to a matter covered by these Terms, whether you have or not communicated the same by phone, you must confirm that notice in writing. In the case of email notices, these are to be sent to [e-mail address] and they are deemed to have been received only when you get a proper acknowledgement of receipt by return email from our side. Notice may be as well be sent by first class post to iSTYLE LEBANON SAL - Cornish Al Nahr - Hoflcom Building - 4th Floor - Beirut - Lebanon
11. CUSTOMER DEFAULT
- give us any incorrect personal information;
- become insolvent; or
- commit any breach of these Terms;
Then we will have the right to cancel the Contract and recover possession of any Goods which have been supplied.
12. FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, riots, terrorism, war, strikes, and restrictions of any government or difficulty in obtaining materials and/or labour issues. In any of these circumstances we reserve the right to delay, cancel or, at our discretion, suspend the Contract.
If any of these Terms is deemed invalid, void, or for any reason unenforceable, that Term will be deemed severable and will not affect the validity and enforceability of any remaining Terms.
14. ENTIRE AGREEMENT
These Terms govern our relationship with you and by accepting them you confirm that no other arrangement, conditions or representation applies.
We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.
However, you will not be able to assign any of your rights or obligations resulting from the Contract without first getting our prior written consent.
16. INTELLECTUAL PROPERTY
Where the Goods include designs or works of art, these are prepared by a designer or artist who eventually owns the copyright in those works. You have no right in any circumstances to make any copies or adaptations of any of those Goods.
17.1 If we fail, at any time during the term of a Contract, to pursue the strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or by law, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent defaults.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.
18. AMENDMENTS OF THE TERMS AND CONDITIONS
19.1 Any dispute that arises in connection with the interpretation, application and implementation of these Terms and/or the Contract which amount is less than USD 7,000, shall be settled through a mediation procedure. As regards the claims which amount is more than USD 7,000 or whenever the mediation does not reach a total agreement between the parties in dispute even though the value of the dispute is less than the above said amount, such dispute shall then be submitted to the competent courts in Beirut, Lebanon.
20. GOVERNING LAW
These Terms, and any dispute between you and iStyle, shall be governed by the laws of Lebanon without regard to principles of conflicts of law.
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To ensure that content from the Website is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us;
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our service.
your information helps us to better respond to your individual needs;
your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested; and
the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Please check these policies before you submit any personal data to these websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking
certain boxes on the forms we use to collect your data (where applicable). You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Ask Questions or File Complaints