Frequently asked questions about delivery service



What countries does istyle.ae operate in?
United Arab Emirates, Oman, Kuwait, Qatar, Bahrain.

Do i need to pay Custom or other fees?
Yes you do. You will be liable to pay any custom fees of your country and you will be charged accordingly at the time of Delivery by the courier or at times if there is a need for clearance from your end. iSTYLE.AE is not responsible for any custom-fees levied by the shipped-to country and those fees would be borne by the consignee i.e. the customer who placed the order. The same applies for any additional charges levied by the local country of the consignee and government authorities of the shipped-to country.

When will my item be dispatched?
We endeavour that orders placed before 4pm Sunday to Thursday (excluding public holidays) will be sent on a next business day service for items that are in stock. Delivery is not available on public holidays.

Do I have to be there to sign for delivery?
Yes. All deliveries, other than delivery to store, require a signature to confirm your order is delivered and received correctly.

Do you deliver to my postcode?
Orders will not be accepted and products will not be delivered to any address outside the GCC.
Orders and deliveries will not be possible for the following areas.

Non Delivery Areas in Abu Dhabi vicinity
Mussaffah, GAMCO(Gulf Aircraft Maintenance c0), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed city, Mafraq, Mirfa, Mohd Bin Zayed City,Ruwais, Sahamah, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island, Musaffah-ICAD City2, AL Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill,Meyzad(after camp).
Deliveries cannot be made to island that come under Abu Dhabi Jurisdiction, all security controlled zones and defence areas. As an alternative arrangement, these shipments can be held at the Aramex Abu Dhabi office for the consignee's collection between 7:30 to 19:30 hrs.

Non Delivery areas in Al Ain / Ajman / Umma Al Quwain / Fujairah / Ras Al Khaimah vicinity: Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), Adan, Al jeer, Shamm, Khath, Burairath, Saji Al Hail (crushers/dusan site), Shahma residential are(Dhaid).

Can I change my delivery address after I placed an order?
Unfortunately, we're unable to change your delivery address to a different one after an order is placed.

Where is my order? My order hasn't arrived yet
You can track the status of your order via the link within your order confirmation email. Upon dispatch ARAMEX will also email you with details of an estimated delivery time and tracking information.
If the delivery time slot they offer is not suitable you can contact ARAMEX via the email to arrange an alternative slot. It is not possible however to redirect to a different address.
ARAMEX do everything they can to ensure the delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. They will let you know if they become aware of an unexpected delivery.

The delivery has arrived damaged, what should I do?
If the package has arrived damaged you should sign the receipt and say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.

An item is missing from the delivery
We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.